Privacy Policy & Terms of Use

Revised October 2021

Privacy Policy

We value and respect your privacy. We will never disclose or share any information we receive from you. We take every precaution to safeguard your information both online and offline. 

Information We Collect & How We Use Your Information 

There are two general categories of information we collect:

1)   Information you provide; and

2)   Information we automatically collect from your use of the Website or the App. 

Information You Provide

Your Name and Contact details such as your email address.

Additional profile information such as your location, gender, and date of birth.

Your communication history such as emails, messages and chats including those through our social media channels.

Your payment information such as your credit/debit card number, security/CVV code, and expiration date.

Other information such as reviews, participation in promotions, and other user-generated content.

How We Use The Information You Provide

Subscription & Registration

We need your name and contact details for the adequate performance of certain services and offerings on the Website and the App, and to fulfill our contract with you when you place an order or make a request.

Accept payment, fulfill orders, & provide exchanges

We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable laws.

Sending your account information

We use your name and contact details in order to deliver important account information to you such as order confirmation, and notices of significant changes to our Terms and Conditions and/or Privacy Policy.

Offer improved user experiences

We use your communication and contact history with us, as well as other information such as profile information to operate, protect, improve and optimize our Website and App to personalize and customize your experience.

Analytics, Training & Quality Assurance

We may use information you provide to us to train our staff, improve our services and offerings, and perform other internet analytics and performance monitoring.

Communication, Marketing & Advertising

We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities.

 Links

This Website contains links to other websites. Please be aware that we are not responsible for the content or privacy practices of other websites. We make every effort to provide quality and secure links. We encourage our users to be aware when they leave our Website, and to read the privacy statement of any other website that collects personally identifiable information.  

Security 

  Institute of Reiki is committed to keeping your information confidential. We use appropriate technical and organizational safeguards. Whenever we collect sensitive information, such as credit card data, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the web page.  

 We encourage you to take responsible measures to protect your password and computer from unauthorized access to your account. Be sure to sign out and close your browser window when you are done. 

Cookies 

We give you the option of accepting or declining cookies.        

Advanced Tracking cookies we use are temporary cookies that are not personally identifiable to you, and don’t leave any retrievable information on your hard drive. These cookies are used to collect non-identifiable IP addresses to monitor the number of visitors to the Website and track visitor movement while on the Website. 

Declining cookies may negatively impact your browsing experience while shopping or filling out forms while on the Website. Cookies enable the Website to keep track of all the items you’ve placed in your cart while you continue to browse. If you happen to temporarily leave a form page before it is complete and submitted, and you try to return to it to finish filling it out, the information previously entered is gone if you haven’t allowed cookies. 

Cookies allow you to save your login information for the Website. 

If you don’t recall accepting cookies for the Website, it could be because your web browser has been set to automatically accept cookies. 

Changes to Privacy Policy

We reserve the right to change our Privacy Policy at any time.

To ensure you are up to date on the latest changes, we encourage you to visit this page periodically.

The “Last Updated” date is posted at the top of this page.

The modified Privacy Policy will be effective immediately upon posting.

 

Revised January 2023

Terms & Coinditions

Authority  

By using the Website, you represent that you are at least 13 years of age or older.

 

Online Booking 

If you proceed to book online for any sessions or upcoming live courses via this Website, you agree that you are of legal age and are fully able and competent to enter into the set forth Terms and Conditions of Institute of Reiki Website.

You agree to provide true and current information.

By booking a session, you agree to be available and keep to the time of the scheduled session. If you are not able to keep to the appointment, you must advise us in writing at least 48 hours prior to the appointment time. If you don’t let us know within this time frame, you release Institute of Reiki of any responsibility or compensation in any form. Please review our Refund Policy below.

By booking a course, you agree to be available and keep to the time of the scheduled course. If you do not keep to the time of the scheduled course, you release Institute of Reiki of any responsibility or compensation in any form. Please review our Refund Policy below.

Changes to online booked courses are to be made by contacting Institute of Reiki at admin@instituteofreiki.com at least one week (7 days) prior to the starting time of the scheduled course.

 

IIn order to protect Institute of Reiki and its students and clients from fraudulent activity, we may implement procedures regarding any online booked courses and sessions, including but not limited to, validating information provided and limiting the number of spaces that may be booked online by any one individual or entity. Institute of Reiki reserves the right to further limit units or to cancel or reject any course or session booking in its sole discretion.

Content Copyright & Authorization 

All rights reserved. Contents are protected by various copyright and trademark laws. 

This Website provides a wide variety of information and materials, services, and products. The majority of the content is solely owned by Institute of Reiki. Other portions, such as some of the photos, are provided for illustrative purposes only and are not for re-distribution. You agree to not copy, paste, modify, and use any portion of this Website for commercial or personal use without prior Institute of Reikiauthorization. 

You agree to share to social media only where this option has been made available by the Website.

Limitation of Liability 

In no event shall Institute of Reiki, its employees, representatives, practitioners, and teachers be liable for any direct, special, indirect, incidental consequences arising from accessing any of the information provided, or transactions made on or through the Website. 

Your sole remedy for dissatisfaction with the Website and/or its related services and products is to stop using the Website and/or those products and services. 

Online Orders 

In order to protect Institute of Reiki and its clients and students from fraudulent activity, we may implement procedures regarding any online orders, including but not limited to, validating the information provided and limiting the amounts of products and services that may be ordered online by any one individual or entity. Institute of Reiki reserves the right to further limit quantities or to cancel or reject orders in its sole discretion. 

The Institute of Reiki will replace purchase(s) in rare event of loss or damage only if we are notified in writing within 24 hours following the date of delivery receipt confirmation.

Product & Service Information 

Institute of Reiki does not warrant the information, graphic depictions, product and service descriptions, or other content of the Website is accurate, complete, updated, current, or error-free.

We do make every reasonable effort to ensure the Website is updated in a timely manner. Institute ofReiki reserves the right to take any action it deems reasonable and necessary in its sole discretion, to rectify errors, including without limitation canceling your course and session booking(s) or order(s).

 

Institute of Reiki reserves the right to make changes at any time to make improvements or changes to the Website. 

Refund Policy 

 We will refund the 20% deposit on live courses only if your cancelling or rescheduling notification is received in writing by us one week prior to commencement date of the course. If you do not notify Institute of Reiki by this time, your deposit will not be refunded. 

  Session refunds will only be granted if your written cancellation or rescheduling notification is received by us at least 48 hours prior to your scheduled appointment time. If you do not notify us by this time, you release Institute of Reiki of any responsibility or compensation in any form. 

 Institute of Reiki does not offer refunds on products. We only provide replacements. As per our Online Orders section above in these Terms and Conditions, we will replace the product(s) only if the following condition is met:

“We receive your written notification of your intent to have the product(s) replaced within 24 hours after you have received the item(s). “         

The following are exempt from replacement:

  • Deposits on live courses;

  • Digital products;

  • Gift cards;

  • Shipping costs, and

  • ·      Taxes. 

We will provide you with your order replacement(s) within 72 hours (3 days) of receiving your written notification. 

Thank you for choosing Institute of Reiki.  

Exchange Policy 

Exchanges are reserved exclusively for rescheduling of live classes and courses. Institute of Reiki is committed to helping its students keep to the promises they have made to their personal development. 

Changes to Terms and Conditions 

Institute of Reiki may at any time make improvements or changes to its Terms and Conditions or any of the Website content. Every effort is made to keep this page up-to-date.

Revised dates are posted at the top of the page.

We encourage you to visit this page from time to time to ensure you remain in agreement with such.

Disclaimer

The information contained on the Website is not intended to replace professional medical advice, and we are not professionally engaged in dispensing such. The information contained on this Website is for general information only, and we assume no responsibility for it. 

Although disclaimers are necessary, please be assured that the information provided on our Website is presented to you in good faith, in the hope that you’ll find the information useful and beneficial.